![]() ![]() Please note that this will be done on a case-by-case basis, and you may not get your account approved by the Customer Support team. ![]() Can you remove probation from my account?Ĭustomer Support can remove your probation status early as long as we can verify your purchases. The item(s) purchased while you are on probation will remain bound even after probation ends. ![]() In Neverwinter, there are multiple warning prompts before making the purchase, so please be aware of this restriction in case you do not wish to spend Zen during this time. If you do not see the countdown timer, the item is permanently bound to account by design. After this duration expires, you will be off probation and the items will become tradeable (if they are normally designed to do so). While on probation, these items will be bound to account for a limited duration, as shown by a countdown timer in the item's tooltip. While on probation you will not be able to use the Currency Exchange system (known by the same name in Magic: Legends, the Dilithium Exchange in STO, and Astral Diamond Exchange in NW) and all purchases from the C-Store (STO) / Zen Market (NW) / Zen Store (Magic: Legends) will be temporarily bound to your account at the time of purchase. This is an automated security system designed to protect our players from malicious activity and unauthorized purchases on their accounts. In order to receive support, you will need to email our team directly at used by this siteĭue to your recent Zen purchase, our billing system has placed your account on a temporary probation period. If you click Decline, you will be unable to use our Support portal and you will be directed back to. For additional information, please refer to our Cookie Policy. We want to be transparent about the data we collect and how it is used, so you can exercise control over your personal data. When your device allows it, we use these cookies to better understand how you interact with our services, to monitor usage patterns, personalize featured content, and remembering your language selection. Cookies are not required for all aspects of service, but some of our services may not function properly if you choose to disable cookies. Our site uses cookies to improve your browsing experience and to strengthen the services of the website. ![]()
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